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Terms of Service for SymptoMind

Last updated: February 22, 2025

1. Acceptance of Terms

By using SymptoMind ("Service"), you agree to be bound by these Terms.
If you disagree, discontinue use immediately.

2. Medical Disclaimer

2.1 SymptoMind provides AI-generated health information but does NOT constitute:

  • Medical diagnosis or treatment advice
  • Replacement for professional medical consultation
  • Emergency medical service

2.2 Users agree:

  • Never delay seeking professional medical advice due to Service output
  • Not use results for medical decision-making without physician consultation
  • Assume full risk for any actions taken based on Service suggestions

3. Service Limitations

3.1 The Service:

  • Uses AI models that may produce inaccurate information
  • Stores conversations temporarily for functionality only
  • May be discontinued without notice

4. Payments & Subscriptions

4.1 Current payment processor: PayPal

  • All sales final - no refunds for digital services
  • Subscription renewals automatic until canceled
  • Prices subject to change with 30-day notice

4.2 Hosting provided by Netlify (USA-based infrastructure)

5. Data Protection (GDPR Compliance)

5.1 Collected Data:

  • User inputs (medical queries)
  • Usage patterns (non-identifiable)
  • Payment metadata (via PayPal)

5.2 Data Handling:

  • Encrypted in transit (SSL)
  • Stored ≤30 days unless required by law
  • Never sold to third parties

5.3 User Rights:

  • Request data access/deletion via Contact Form
  • Opt-out of data collection (disables Service)
  • Withdraw consent at any time

5.4 Third-Party Processors:

6. Intellectual Property

6.1 All outputs:

  • Generated content SymptoMind 2024
  • For personal use only - no commercial redistribution
  • No medical validity claims

7. Liability Restrictions

7.1 SymptoMind expressly disclaims:

  • Warranties of accuracy/completeness
  • Responsibility for user decisions/actions
  • Liability for indirect/direct damages

7.2 Maximum liability limited to last month's subscription fee

8. Jurisdiction & Disputes

8.1 Governing Law: Germany
8.2 Dispute Resolution: Mediation before litigation
8.3 EU Residents: May use ODR Platform

9. Modifications

We reserve rights to:

  • Update Terms without prior notice
  • Restrict/terminate access at discretion
  • Change pricing/service features

10. Contact

For GDPR requests or inquiries:

Please use the Contact Form for any GDPR requests or inquiries.

Privacy Policy for SymptoMind

Effective Date: February 22, 2025

1. Data Controller




2. Data We Collect

2.1 User-Provided Data:

  • Health-related queries (free-text inputs)
  • Basic demographics (age, sex – optional)
  • All analyses are permanently deleted from our systems within 10 minutes of completion. Nobody can access your health queries after this period
  • Payment metadata (via PayPal)
2.2 Automated Data:
  • IP address (anonymized after session)
  • Device/browser type
  • Usage patterns

3. Legal Basis & Purpose

Data Type Legal Basis (GDPR Art. 6) Purpose
Health queries Explicit consent Service functionality
Payment data Contractual necessity Payment processing

4. Data Sharing

4.1 Third-Party Processors:

5. Data Retention

Data Type Retention Period
Chat conversations 10 minutes from last use
Payment records See PayPal Privacy

6. Your Rights

  • Access your data (GDPR Art. 15)
  • Rectify inaccurate data (GDPR Art. 16)
  • Request deletion (GDPR Art. 17)
  • Restrict processing (GDPR Art. 18)

To exercise rights: Use the Contact Form with "GDPR Request" in subject.

7. Security Measures

Technical protections include:

  • End-to-end SSL encryption
  • Regular security audits
  • Pseudonymization of health data

8. International Transfers

Data may be transferred outside EU via Netlify (USA) and Replicate (USA) using GDPR-compliant safeguards.

9. Children's Privacy

Service not intended for users under 16. We do not knowingly collect pediatric data.

10. Policy Updates

Changes notified via website banner with 7-day notice.

Contact

To contact me, please use the Contact Form